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Software Engineer – Cloud Support / Application Support / Cloud Ops

Mangalore, KA, India

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Experience: 2 to 3 years

Onsite location: Mumbai (as needed)

Key Responsibilities

  • Monitor, maintain, and troubleshoot cloud-based infrastructure (AWS, Azure).
  • Provide L1/L2 support for production applications and ensure high availability.
  • Investigate and resolve incidents, application errors, and system alerts.
  • Automate deployment, monitoring, and maintenance tasks using scripts or IaC tools.
  • Collaborate with development and DevOps teams to improve CI/CD workflows.
  • Work with system logs, dashboards, and alerts for performance tuning and issue diagnosis.
  • Maintain runbooks, documentation, and SOPs for recurring issues and system health.
  • Manage job schedules, API integrations, and support data synchronization processes.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Must Have

  • 2–3 years of experience in cloud operations, infrastructure/application support, or DevOps.
  • Working knowledge of cloud platforms (AWS, Azure) and core services (EC2, S3, App Services, etc.).
  • Proficiency with monitoring tools (CloudWatch, Azure Monitor, New Relic, or similar).
  • Solid experience in Linux/Windows environments and basic scripting (Bash, Python, or PowerShell).
  • Strong SQL skills for debugging application issues and supporting reporting needs.
  • Familiarity with ticketing tools (Jira, ServiceNow, or similar).

Nice to have

  • Hands-on experience with Docker, Kubernetes, or container-based deployment.
  • Exposure to CI/CD pipelines and tools like GitHub Actions, Jenkins, or Azure DevOps.
  • Knowledge of Infrastructure as Code (Terraform, Ansible).
  • Understanding of application architecture and REST APIs.
  • Cloud certifications (AWS/GCP/Azure – associate level preferred). 
  • Awareness of ITIL practices and incident/change management.

Soft Skills

  •  Analytical mindset with strong troubleshooting ability.
  • Clear and effective communication across technical and business teams
  • Ability to remain calm under pressure and deliver in high-availability environments.
  • Proactive, detail-oriented, and collaborative team player.

What's great in the job?

  • Great team of smart people, in a friendly and open culture
  • Flat management structure, no rigid tools, flexible working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Access to industry recognized training and certifications
  • Real responsibilities and challenges in a fast evolving company

What We Offer

Each employee has a chance to see the impact of their work. You can make a real contribution to building a company.
Several learning and mentoring opportunities are offered with our network of partners.

Perks

A full-time position
Attractive salary package.

Trainings

Access to industry recognized training in Agile practices.

Peaceful Campus

Nested in lush campus by the beach.

Eat & Drink

Walking distance to multiple eateries within the campus.

Apply Now!